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A placed order can be canceled without any problems if the order hasn’t been sent to production yet. If the product is already in production, that means that data and money have already been transferred to the print provider. However, Printify’s support team is happy to contact the procedure and attempt to cancel the order (for a refund).
Printify will do their best to prevent waste. However, there are no guarantees once an item has entered the production process. For more information on cancelations, please check out this helpful article.
If a product arrived damaged or flawed due to some manufacturing error, Printify will happily offer a refund (or free replacement including shipping) of the damaged item. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition. Make sure to reach out to merchant support within 30 days of the damaged product delivery. There is no need to send the product back to Printify.
If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.
Printify does not accept returns. Printify don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our merchant support teams are happy to assist with any questions, comments, or concerns.
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
Customers may contact us at dmingdad[AT]dmingdad.com. This contact information is provided for customer use only. Unsolicited commercial emails may incur a usage fee at the sole desecration of DMingDad.